Gaya APA
fandy, T.
(2008).
Service Management = Mewujudkan Layanan Prima
(
Edisi 2)
.
Yogyakarta:
Andi.
Gaya MLA
fandy, Tjiptono.
"Service Management = Mewujudkan Layanan Prima".
Edisi 2
Yogyakarta:
Andi,
2008.
Text.